Trang Sina reported that a diner ordered food online from a restaurant, but at the time of opening, fire discovered a mask inside.Facing this situation, diners quickly complained to the restaurant but received unexpected attitude.
The incident occurred at 8:40 pm on March 20, Mr. Duong and his wife ordered a dish at a wise restaurant in Hoang Pho, Shanghai, China including boiled catfish and some other extra dishes withThe total amount is more than 115 yuan (nearly 400 thousand dong).
The invoice that Mr. Duong placed at the restaurant.
Until about 9 pm, the food was delivered to the house.When opening the food to prepare to enjoy, Mr. Duong suddenly discovered that there was something strange in the boiled catfish.He rubbed his eyes for a while, then discovered that a mask was mushy.
From the images that Mr. Duong can see, this mask has been yellow, on the surface covered with thick soup and grease.Witnessing these images, Mr. Duong and his wife feel nauseous.
Immediately after the incident, Mr. Duong hurriedly called to the restaurant to complain.Unexpectedly, the complaint became a long battle for 3 days.
Mr. Duong shared that, more than 9 pm that evening, he called the restaurant and manager said that he would check and contact later.At about 10 o'clock, the manager Ngo called back and apologized to Mr. Duong, who said that due to the negligence of the chef, ready to return the money and apologize.However, Mr. Duong did not accept and hoped that the restaurant must have a clear specific explanation as well as notify the health status of the relevant employees.
On March 21, the manager Ngo called back and admitted frankly the fault of the restaurant.After discussing with the chef, the restaurant agreed to compensate 500 yuan (more than 1.6 million).But at this time, Mr. Duong continued not to accept and asked the restaurant to make an official apology in writing.
On March 22, manager Ngo sent a message to Mr. Duong through Wechat and said it was impossible to confirm that the problem from the restaurant.Mr. Duong's complaint was ignored.Mr. Duong said that he would report to the headquarters to find the origin of the incident.
It is worth mentioning that, when a reporter went to the restaurant and asked about the situation, Ngo manager said:"I don't know what customers say but certainly not. Our restaurant is not wrong. We are investigating and I don't know why there is a mask in it."
When asked why it was wrong and then compensated and now confirmed that it was not wrong.Ngo's manager said: "It was not compensation, just that we refunded the meals for this order.As a businessman, we feel very wrong. "
In the end, the incident is still open.Mr. Duong said that he just hoped to receive a clear answer.
(Source: Sina)